We redesigned the COVID-19 Dashboard based on user research and direct feedback.
This project is a direct result in working with the COVID-19 Campus Health Response Committee at the University of Michigan. As the School of Information representative with Central Student Government (CSG) and the founder of the COVID-19 Response Task Force, we noticed a number of issues and points of confusing with the existing University of Michigan COVID dashboard.
To better display the potential of the dashboard we recreated the dashboard from the ground up, focusing on the metrics deemed the most important by user research conducted with students, faculty, employees, and community members.
After evaluating the shortfalls of the existing dashboard I listed out a number of encodings deemed the most important based on conversations and research with members of the community. We decided to focus on specifically including encodings to answer:
We then conducted a design comparative analysis with 20 other schools and communities around the country, borrowing some direct design elements from dashboards. As much as we hate to say it, Pennsylvania, Ohio, and Illinois university dashboards were more effective than ours.
After completing this redesign we shared the results with the COVID-19 Committee at University of Michigan, and they updated their existing dashboard to include many of the elements we included in the redesign. Students were able to view the underlying data as well as see when and where they could get vaccinated and what percentage of people are vaccinated.